Privacy Policy

Italian Pizza Home Delivery Service

Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you use our Italian pizza delivery service. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

Important: By using our pizza delivery service, you consent to the collection and use of your information as described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices.

Data Collection and Usage

We collect various types of information to provide you with the best possible pizza delivery experience. The data we collect helps us process your orders, deliver your food efficiently, and improve our services continuously.

Personal Information We Collect:

  • Full name and contact details for order processing
  • Delivery address and location coordinates
  • Phone number for delivery coordination
  • Email address for order confirmations and updates
  • Payment information and transaction history
  • Dietary preferences and special requirements
  • Order history and favorite menu items
  • Device information and IP address for security

We use this information to process and fulfill your pizza orders, communicate about delivery status, process payments securely, provide customer support, improve our menu and services, send promotional offers (with your consent), ensure food safety and quality standards, and comply with legal obligations including tax and accounting requirements.

GDPR Compliance and Legal Basis

Under the General Data Protection Regulation (GDPR), we process your personal data based on several legal grounds. For order processing and delivery, we rely on contract performance as we need your information to fulfill our pizza delivery service. For marketing communications, we obtain your explicit consent. For improving our services and preventing fraud, we have legitimate business interests while ensuring your rights and freedoms are protected.

Right to Access

You can request copies of your personal data and information about how we process it.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Portability

You can request transfer of your data to another service provider in a structured format.

Data Protection and Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission using SSL technology, secure payment processing through certified payment gateways, regular security audits and vulnerability assessments, access controls limiting data access to authorized personnel only, secure data storage with backup and recovery systems, and staff training on data protection and privacy best practices.

Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Order information is typically kept for accounting and legal compliance purposes, while marketing preferences are maintained until you withdraw consent.

Third-Party Services

To provide our pizza delivery service effectively, we may share limited information with trusted third-party service providers. These include payment processors for secure transaction handling, delivery partners for order fulfillment, cloud storage providers for data hosting, and analytics services for service improvement. All third parties are contractually bound to protect your information and use it only for specified purposes.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website usage. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand user behavior to improve our services. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

Children's Privacy

Our pizza delivery service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information from our systems.

International Data Transfers

If we transfer your personal data outside the European Economic Area, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to maintain the same level of data protection.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes through email or prominent website notices, giving you the opportunity to review the updated policy before it takes effect.

This Privacy Policy is effective as of the date of publication and governs our collection and use of personal information from that date forward.